THESIS Q&A: New ERP User Adoption in the Storms of Change
Summary
Personally, the most satisfying thing at the end of the day is watching of evolution of how software solutions can improve the daily lives of our customer’s employees. I’ve encountered situations where business owners or decision-makers attempt to impose change or introduce applications into an organization without the proper buy-in from the users that will be directly impacted by the software. Many companies after go live breathe a sigh of relief and then move on to the next project forgoing the real chance to realize huge gains in business process improvements. Those same Friday sessions should naturally transform into mini user group meetings where the team discusses and shares ideas on improvements and better ways to use the system. Generative AI and CoPilot is going to allow business users who may not know programming languages build the exact report they need without necessarily asking the IT/Data department and be more self-served.
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