Automated customer service Ada nabs C$19 mln in Series A
Summary
Founded in 2016 by CEO Mike Murchison and Head of Design David Hariri , Ada’s platform allows customer service teams to build and manage artificial intelligence-enabled chatbots to automate interactions.TORONTO – December 18, 2018 – Ada, a global leader in automated customer service, today announced that it has raised C$19 million in Series A funding.Since the company was founded in 2016, Ada has enabled businesses to automate up to 70% of their customer interactions, and saved millions of dollars for some of the world’s largest organizations, including TELUS, Coinbase, and UpWork.Ada has delivered transformational, measurable results to some of the world’s most innovative brands, helping them shift from a reactive, expensive support strategy to a proactive model that reduces customer effort,” says Matt Turck, Managing Director of FirstMark Capital.Headquartered in Toronto, Ada enables clients around the world like TELUS, Coinbase, and Upwork to provide their customers with 24/7 personalized support in more than 100 languages.
Funding
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