Tech-driven transformation: Tend Health’s acquisition of Better Health is set to improve primary care in Aotearoa | Technology For You
Summary
The “Online Now” urgent care service by Tend has revolutionised how consultations are accessed, providing virtual appointments with an average waiting time of merely 2.4 hours. Dr Denyer elaborates, “This initiative is aimed at ensuring prompt access to healthcare, avoiding extensive waiting times, and lessening the burden on urgent care centres and A&E departments for conditions that can be competently handled online. Moreover, “Our technology aims to alleviate the administrative burden on healthcare professionals, enabling them to devote more time to patient care,” Dr Denyer adds. “ Dr. Denyer highlighted the role of telehealth in Tend’s healthcare framework, describing it as a clinical tool that improves patient access without supplanting face-to-face consultations. “Our aim is to create a comprehensive primary healthcare network that utilises intelligent technology, ensuring a full range of services where telehealth complements traditional in-person care.” The integration of Better Health’s clinics into the Tend model will commence with Linwood Medical Centre in May 2024.