IT leaders focus on enterprise software to drive cost savings | Computer Weekly
Summary
The 2024 Technology spending intentions study shows that over half (53%) of EMEA IT decision-makers say project management is their top business applications priority of 2024, followed by enterprise resource planning (ERP) at 50%. The survey suggests organisations are optimising workflows with intelligent process management tools, boosting efficiency and squeezing out waste in a cost-sensitive year. “CX [customer experience], broadly understood, is at the heart of companies’ business growth plans, with security, data governance and operational efficiency to the fore, alongside ever-mounting interest in the creative possibilities of artificial intelligence in contact centres, CDPs, and digital experience platforms,” said Enterprise Strategy Group analyst Brian McKenna. However, in terms of prioritising investments in HR, learning management and skills dropped one place compared with 2023 among EMEA IT decision-makers. Overall, the survey found that AI and automation are rapidly transforming the role of HR, including streamlining administrative tasks such as paperwork, payroll, scheduling, onboarding and performance reviews.