Microsoft Dynamics 365 vs. Salesforce: How do they differ? | TechTarget

▤ Summary

Since the tools founding in 1999, Salesforce has expanded beyond traditional CRM capabilities to encompass sales, service, marketing, commerce and community functions. This module lets users create personalized shopping experiences, including features for product recommendations, order management and customer loyalty programs. The only deployment option for Salesforce is in the cloud, so organizations in highly regulated industries, like finance and government, might require CRM platforms that offer more control over their data. CX and IT leaders must assess their existing technology ecosystems to identify how well each platform could integrate with their current apps, databases and third-party tools. Organizations that employ remote workers or field technicians should assess each platforms mobile apps to identify which could offer more effective on-the-go functionality.

▦ Linked Companies

Microsoft

$1B+