Training and exercising of crisis communications plans at a record high
Summary
This year’s report examines how crisis communication methods have evolved over the past decade in response to changes in working habits, the impact of new technologies, and shifting privacy policies. The changing landscape – SaaS usage at an all-time high The last four years have seen a concerted shift in emergency and crisis communications strategies in the wake of the pandemic and the impact of remote/hybrid working. The 2024 report shows that organizations are still tackling the challenges of alerting a dispersed workforce, as well as ensuring that training and exercising is engaging and effective. This is because organizations seek to adjust their toolkits to keep existing software but layer a new SaaS solution into it to provide enhanced crisis capabilities. Indeed, this tenth anniversary report highlights a positive 10-year trend in the number of organizations engaging in regular training, which has now reached a record high at 79.3% (up from 68.4% last year).