MCI enters Cape Town South Africa with the acquisition of BYC Aqua
Summary
BYC, headquartered in Cape Town, South Africa, is a rapidly growing global BPO, delivering exceptional Quality-Assurance-as-a-Service (QAaaS) services to a diverse base of over 25 marquee South African, Australian, and United Kingdom enterprise clients. The integration of BYC into the MCI family of companies strengthens MCI’s offerings by adding a robust QA technology, artificial intelligence (AI), and human capital services in over 150 languages, including all African regional languages. The Cape Town based acquisition, a location requested by many MCI clients, opens the door to one of the most dynamic and growing CX BPO markets in the world, adding to MCI’s ever expanding multi-national footprint.” This acquisition brings together MCI’s innovative approach and BYC’s deep understanding of the region and substantial cloud offerings, including certain unique AI offerings. “Together, MCI and BYC are redefining the BPO landscape in Cape Town and beyond, offering both BYC’s existing and MCI’s clients a distinct competitive edge in terms of cost savings, competency, data security, performance, and proficiency.” This acquisition, completed in 2023, successfully afforded clients of both MCI and BYC a seamless transition to now enhanced service offerings, integrating cutting-edge technology with world class customer satisfaction (CSAT). With five million English speakers, and 50% youth unemployment, South Africa is poised to be a material frontier for CX BPO service delivery, and MCI by its BYC acquisition positions itself as a challenger in this growing market.