Talkdesk Taps Former Zscaler, HPE Exec As New Channel Leader: Exclusive
Summary
Caravelli has hit the ground running at Talkdesk and has big ambitions for the company, which currently does just above 60 percent of its business through the channel. Caravelli joins San Francisco-based Talkdesk after a nine-year tenure at Zscaler, where he most recently served as global vice president of strategic alliances and advisory firms. Before his time at Zscaler, Caravelli served as senior director of worldwide global alliances, software for Hewlett Packard Enterprise. The customer experience industry has many legacy providers with traditional technology, but where Talkdesk differentiates is in its AI-powered contact center portfolio that was built from the ground up to be a multi-cloud, multi-tenant-based offering, Caravelli said. The company has also historically had great success within specific verticals, such as healthcare and life sciences, a strategy that Talkdesk will continue to pursue with the help of partners, he added.
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