UJET Named "Hot Vendor" by Aragon Research in Intelligent Contact Center
Summary
“We believe our inclusion in the Hot Vendor report by Aragon Research underscores our continued innovation, the success we afford our customers and the enhanced visibility we provide call center professionals,” said Anand Janefalkar, CEO and founder of UJET.Our platform powers faster, more efficient interactions by enabling end users to verify their identity and share photos, screenshots and texts with support agents using a smart phone and provides contact center managers the visibility and flexibility to optimize operations in real time.”UJET is an innovation leader in cloud contact center software committed to optimizing customer communications at every touch point: phone, web, and app.The UJET platform delights end-users with any time, anywhere access and simple smartphone functionality and elevates agent performance through context-aware solutions for voice, chat, image, video, and text.UJET is trusted by customer-centric, innovative enterprises, including Nest, Instacart, Postmates, Atom Tickets, and Noon Home to automate contact center processes and provide superior experiences that drive higher customer satisfaction.