Asking some tough questions for new software selections in a generative AI era
Summary
Case in point: RPA (Robotic Process Automation) has been around for many years, but rarely have we seen it included as part of a standard ERP product line. These prior AI tools were not within the vendor’s product development and services deployment core competencies and buyers rarely saw these capabilities. Its multitude of capabilities was daunting, its risks not fully understood, its potential competitive advantage was staggering, and, tech firms rushed to embrace the tools warts and all. The first step is to ask questions of these vendors and get comfortable with the different decisions, responses and approaches each firm has taken in their quest to sprinkle/saturate AI within their product suite. • Can we get a limited use or pilot subscription to fully test out the product over a 3-6 month timeframe (Note: vendors hate these requests and may demand substantial upfront monies)?