Bot management software startup Wysdom acquired by US-based Calabrio
Summary
Wysdom aims to help chatbot operators improve the performance of their virtual agents, while Calabrio provides a suite of solutions for customer support centres. “By unlocking core insights across all interactions at scale, Wysdom’s powerful AI [and machine learning]-fuelled analytics will ensure that our customers are able to leverage all of the valuable data in their omnichannel contact centre,” Jones said in a statement. Founded in 2012 as CrowdCare by CEO Ian Collins and CTO Jeff Brunet, the company launched the AI-powered Wysdom app in early 2014, coinciding with a $1-million funding round. Now, Wysdom’s offerings are aimed at developing software and services that help fine-tine virtual agent performance, such as chat and voice bots, in real time. He added that, together, the companies will give clients “a full suite measuring customer experience, effectiveness, and cost across every channel in the AI-powered contact center of the future.” Following the acquisition, Collins has become the senior vice president of virtual agent solutions at Calabrio.
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