Dutch startup Runnr.ai bags €1M to expand its GenAI hospitality communication platform
Summary
Utrecht-based Runnr.ai, a hospitality communication platform enhancing guest experiences through conversational AI and integrations, has secured €1M in a fresh round of funding. The startup specialises in generative AI for hotels, automating guest communication to enhance engagement and operational efficiency, while maximising upselling opportunities. The investment came from Arches Capital and Golden Egg Check, along with angel investors Roland Zeller, Marnix van der Ploeg, and Hans Pieters. Integration with Hotel Property Management Systems ensures instant billing for added services, including breakfast, restaurant reservations, late check-out, and room upgrades. It was clear that they deliver value on every front with a compelling ROI for hotels, reducing staff workload and most importantly improving the guest experience.” “Michiel, Maarten and Steven understand the hotels’ needs and wishes as the best, are data-driven and full of ambition.” Runnr.ai will use the funds for product development and expanding its automated customer service across the Benelux, the UK, and Germany in 2024, with subsequent plans for a European-wide expansion in 2025 and a global presence thereafter.