Ask-AI secures $11M for Generative AI assistant that brings siloed data into enterprise workflows
Summary
The investment brings Ask-AI to $20M in funding.Today, Companies store data in multiple platforms and siloes: Slack, emails, CRMs, business documents, customer interactions, knowledge bases and more. "Ask-AI is a comprehensive generative AI solution designed from scratch to enhance efficiency in repetitive tasks, knowledge management, and understanding the voice of the customer. Said Gadi Vered, Senior Vice President Customer Support and Implementation at Own "Other companies were presenting slideware; Ask-AI is delivering useful Gen AI solutions today that are deeply ingrained with our employee workflows, highly accurate, and constantly delivering valuable insights".Across its customers, which include Monday.com, CallRail, Yotpo, HiBob, Own, Instawork, and dozens more, Ask-AI has achieved substantial improvements on key business metrics, including reducing the Time-to-resolution of an average support ticket by 20%, cutting the average number of tickets per agent per day by 25%, and Slack channel use 18%.Ask-AI was founded by Alon Talmor whose previous AI company, BlueTail, was acquired by Salesforce. With a PhD in natural language processing, Talmor has built a world class AI product team, including Prof. Jonathan Berant, who leads NLP research at Tel Aviv University; Josh Solomon, former Head of Global Sales at Ada, Dafna Lavran, former VP and Chief of Staff at Payoneer; and Eyal Medar, who has extensive experience as a VP of R&D in startups. "Enterprises want to use Gen AI to access and act on the knowledge that resides within their siloed systems," said David Stein, Managing Partner at Leaders Fund.