Five9 Customer Service Index 2018 Reveals a Rise in Customer Expectations and Willingness to Share Data

▤ Summary

SAN RAMON, Calif.--( BUSINESS WIRE )-- Five9, Inc. (NASDAQ: FIVN), a leading provider of cloud contact center software for the digital enterprise, today announced the findings of the second-annual Five9 Customer Service Index , commissioned by Five9 and conducted by Zogby Analytics.The 2018 findings revealed that consumers have become increasingly savvy about service and support, their perceptions of a company, and their willingness to share data about themselves if it leads to a better experience.Despite their increased willingness to share data, their expectations are high: only 24 percent of respondents are likely to continue doing business with a company if it requires a lot of effort to resolve a problem.Join our upcoming webinar with leading industry analyst Blair Pleasant for a deep dive into the survey results and how you can use this data to improve customer service throughout your contact center.Five9 provides end-to-end solutions with omnichannel routing, analytics, WFO, and AI to increase agent productivity and deliver tangible business results.

▦ Linked Companies

Five9

$1B+