Stellar Wins Call Centre Services Contract with Australian Bureau of Statistics
Summary
“Stellar’s extensive experience in managing high-profile call centre operations for State and Federal Government departments will add significant value to the 2011 Census,” said John Hollingsworth, CEO of Stellar Asia Pacific.“Our demonstrated expertise and proven call centre outsourcing capabilities clearly make us the best choice for this service, and we look forward to building a strong partnership with the ABS.” “The 2011 Census is logistically the single largest peacetime operation conducted by the Australian Government, it is a hugely complex task and we are delighted to have the services of Stellar to support the ABS with the critical call centre operation.” said Paul Lowe, Assistant Statistician, Census Branch, ABS.For further information please contact: Paul Albus Marketing Manager Stellar Asia Pacific Tel: +61 3 8416 4002 Email: palbus@stellarbpo.com.au Web: www.stellarBPO.com Victoria, Australia, February 03, 2010 --( PR.com )-- Stellar, a leading global call centre and business process outsourcing provider, today announced that it has been awarded a tender to provide call centre support to the Australian Bureau of Statistics (ABS) during the 2011 Census.In line with the tender requirements, Stellar will provide call centre and email services to the ABS to support enquiries from members of the public on the Census in general as well as specific aspects such as the on-line eCensus form.Australia’s 16th Census, which will also mark the centenary of national Census taking in Australia, is to be held on 9 August 2011.“Our demonstrated expertise and proven call centre outsourcing capabilities clearly make us the best choice for this service, and we look forward to building a strong partnership with the ABS.”“The 2011 Census is logistically the single largest peacetime operation conducted by the Australian Government, it is a hugely complex task and we are delighted to have the services of Stellar to support the ABS with the critical call centre operation.” said Paul Lowe, Assistant Statistician, Census Branch, ABS.The estimates are also used to determine the share of annual GST funding for each of the states and territories.Data from the Census is also critical in developing government policy and in planning the delivery of services and as a key input to a broad range of other public and private investment decisions.