Five9 Appoints James Doran as New Executive Vice President of Strategy and Operations
Summary
SAN RAMON, Calif.--( BUSINESS WIRE )-- Five9, Inc. (NASDAQ: FIVN), a leading provider of cloud contact center software for the digital enterprise, today announced James Doran has joined the company as executive vice president of strategy and operations, effective immediately.In his new role, Doran will report directly to CEO Rowan Trollope and be responsible for corporate strategy, operational maturity, and helping Five9 with growth and scale.“Over the past few years, the contact center industry has evolved from a migration to the cloud to integrating emerging technologies such as AI to help deliver a more personalized customer experience,” said Five9 CEO Rowan Trollope.“From the first contact center software provider in the cloud to leading the charge with AI today, it’s an exciting time to join Five9 as we pioneer a new paradigm of customer experience and support.Five9 provides end-to-end solutions with omnichannel routing, analytics, WFO, and AI to increase agent productivity and deliver tangible business results.
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