John A. Goodman to Guest on Mariposa Leadership, Inc.s Popular Wise Talk Leadership Forum
Summary
His contributions to this research overturned conventional wisdom and were instrumental to repositioning customer care as a potential profit center.Having personally directed some 1,000 customer experience studies for clients worldwide in every conceivable sector, John is an authoritative consultant in the field of customer-driven quality.He has appeared on "Good Morning America", the ABC Evening News, the Discovery Channel and as a panelist on the PBS show, "The Editors.His contributions to this research overturned conventional wisdom and were instrumental to repositioning customer care as a potential profit center.He has appeared on "Good Morning America", the ABC Evening News, the Discovery Channel and as a panelist on the PBS show, "The Editors.