Airy to Provide Clients with a New Customer Messaging Channel: Google’s Business Messages
Summary
Google’s Business Messages are complemented by Airy’s customized, automated FAQs, so that brands can provide accurate answers without human interaction on their side. “We’re pleased to have Airy integrate with Google’s Business Messages, whether helping connect customers to a live agent or through interactive, automated replies,” says Rob Lawson, Partnerships Manager at Google. Guests of the Komische Oper, Berlin’s second largest venue by tickets sold, can now ask questions directly via Google Maps before visiting. TEDi, one of the major European discount retailers, has connected 1687 store locations and received many pre-purchase inquiries in the first week, often related to product availability. Since 2015, Airy has been working with major global players across 12 industries to take their customer support and marketing to the next level, based on an organic fusion of Automations and human interaction.