By YE 2024, UC&C Providers Need to Offer an AI-based Digital Assistant to Remain Competitive in the Market
Summary
One of the most significant trends highlighted in the report is the increasing role of artificial intelligence (AI) in UC&C platforms. The report predicts AI-based Intelligent Assistants will become a must-have feature for future UC&C solutions. "By YE 2024, UC&C Providers need to offer an AI-based digital assistant to remain competitive in the market," predicts Jim Lundy, Aragon Research CEO and Lead Analyst. The report also emphasizes the rise of omnichannel communications, with video, chat, and voice all playing a crucial role in business applications and processes. Aragon Research serves business and IT leaders and has a proven team of veteran analysts.
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