Queensland Treasury Becomes First State Government Department in Australia to Roll-out Nuance-powered Virtual Assistant
Summary
Deputy Commissioner for OSR, Simon McKee, said, “With Sam, we have provided another channel for our taxpayers to easily access information, 24/7.”“Nuance’s AI systems listen, learn and deliver progressively better outcomes by leveraging big data and human input to emulate live agents.The revenue we collect provides about $17 billion in income for Queensland to fund essential services including for education, health and infrastructure.Nuance Communications, Inc. is the pioneer and leader in conversational AI innovations that bring intelligence to everyday work and life.With decades of domain and artificial intelligence expertise, Nuance works with thousands of organisations – in global industries that include healthcare, telecommunications, automotive, financial services, and retail – to create stronger relationships and better experiences for their customers and workforce.
