Global Organizations Turn to Verint to Activate Their Voice of the Customer Initiatives
Summary
A multinational retailer recently expanded its relationship with Verint to aggressively deploy VoC solutions into new regions and across new channels.The result is an ability to make Voice of the Customer feedback more actionable by automatically connecting cross-channel VoC to associated operational context to expedite identification and resolution of high-impact, enterprise-wide CX issues.“Organizations are looking to achieve deeper customer understanding beyond surveys,” explains Donna Fluss, president, DMG Consulting LLC.“Enterprise executives who are not thinking more broadly about the uses of solutions like speech analytics for capturing and understanding the voice of the customer, and analytics-enabled quality management, are leaving cost savings and valuable benefits on the table.” 1Today, over 10,000 organizations in more than 180 countries—including over 85 percent of the Fortune 100—count on intelligence from Verint solutions to make more informed, effective and timely decisions.
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