Monet Software Announces Workforce Management for Zendesk - A Cloud...
Summary
Monet Software, a leading provider of cloud-based Workforce Optimization solutions, announced today the release of an integrated offering with Zendesk.Zendesk provides a customer service and engagement platform that is powerful and flexible and scales to meet every business needs.“This new release adds a seamless WFM integration to Zendesk, a powerful software that creates an integrated omnichannel customer experience to enable companies to better meet their customer and agent needs and improve their service levels,” said Chuck Ciarlo, Monet Software CEO.“This new integration is part of our strategy to provide our customers with flexibility when it comes to their contact center platform,” said Shimon Keren, SVP of Products at Monet Software.With this new integration, Monet WFM enables organizations, who are using Zendesk as their primary Service CRM system, to seamlessly optimize their omnichannel workforce and elevate customer experience.
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