Lightico Launches Instant, Digital Consent on Terms & Disclosures at Customer Contact Week
Summary
By replacing lengthy, error-prone agent scripts with instant, digital acknowledgments of terms and disclosures, Lightico’s Instant Consent on Terms & Disclosures reduces average handle times by 25%, simplifies compliance and auditing, and improves customer experience with a single click. The new feature enhances Lightico’s existing call center capabilities, which include instant in-call collection of forms, signatures, documents, payments and real-time ID verification from customers’ mobile devices. “With instant, digital consent on terms and disclosures, call center leaders can dramatically impact sales speed, service levels and Net Promoter Scores.” Lightico is also a finalist for the Disruptive Technology of the Year category of the CCW Excellence Awards, which recognize teams who have made a commitment to driving superior contact center and customer experience performance. The result is frustrated customers, lost sales, higher operational costs, and damaged NPS scores. With the balance of conference and expo, CCW is the place where customer care, CX, and contact center leaders come together.
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