Leading American Financial Services Firm Selects Five9 for Cloud Contact Center Operations
Summary
Five9 met with the financial services firm’s leadership to gain a deep understanding of existing infrastructure, locations, business functions and users.Five9 then demonstrated how they would support the company’s operations and improve their visibility across the four groups – while ensuring the strict financial services compliance and regulatory mandates would be met.“Moving a contact center to the cloud gives companies the ability to truly uplevel their agent and customer experience, and it takes a team effort to make that shift,” said Dan Burkland, President, Five9.“This financial services brand recognized our dedication to innovating in the cloud, providing scalability, trusted partnership, and ongoing support for their digital transformation strategy.”Five9 provides end-to-end solutions with omnichannel routing, analytics, WFO, and AI to increase agent productivity and deliver tangible business results.
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