Clarabridge Named a Leader in Customer Feedback Management Platforms
Summary
This approach enables the platform to be the brain for CX programs, helping clients make more intelligent decisions by making the most of the data they already collect.” The report also stated that Clarabridge customers say they use the platform “to measure topic, sentiment, emotion and intent,” which Forrester noted was seldom heard in reference to other vendors.In comparison, the next closest vendor touted 50 models, and the majority reported significantly fewer.The company recently announced significant updates to its platform including expanded language support for its Speech Analytics solution, which will enable companies with a global presence to better understand all emerging contact center conversations.“We are proud to be recognized as a Leader by Forrester in the Customer Feedback Management Wave,” said Mark Bishof, CEO of Clarabridge.“As the range of communication channels continues to expand, companies need a solution that leverages AI to effectively capture the Voice of the Customer and make impactful change.