Online Medical Records Company WebPT Enhances Customer Experience and Agent Engagement With NewVoiceMedia
Summary
WebPT was experiencing challenges with its legacy telephony system, including a call routing structure that resulted in long customer wait times, and the limited ability of managers to monitor the sales and service teams’ performance.“It has provided us with deeper insights, simplifying the day-to-day management of the team’s schedule and reducing administrative tasks so reps can spend more time on the phone.It has improved the stability of WebPT’s contact center, allowing its sales and service teams to be more efficient and proficient while providing an exceptional customer experience.NewVoiceMedia is a leading global provider of cloud contact center and inside sales technology that enables businesses to create exceptional, emotive customer experiences to serve better and sell more.NewVoiceMedias 700+ customers include Canadian Cancer Society, Ebury, FCR Media, FlixBus, JustGiving, Kingston University, Lumesse, Paysafe and Vax.
Classifications
AskAI Classifications
LabelsLinked Companies
