pulse Provides County of Santa Clara Interactive Access to Medical Services
Summary
The solution should significantly improve the efficiency of relayed information through automation, reduce the element of human error and generally improve both satisfaction and accuracy.” “The pulse team is honoured to work with the County of Santa Clara to evaluate their requirements and provide a solution that would best suit them to serve their clients.### Toronto, Canada, June 24, 2008 --( PR.com )-- pulse voice Inc., a leading provider of intelligent communications solutions for business and government organizations, today announced the Santa Clara Valley Health and Hospital System will deploy pulse’s Interactive Voice Response (IVR) solution to provide patients with over-the-phone medical and scheduling requests.The pulse solution will enable the County of Santa Clara to integrate with hospital and insurance records and offer a number of self-service applications through the use of telephone automation.The solution should significantly improve the efficiency of relayed information through automation, reduce the element of human error and generally improve both satisfaction and accuracy.”“The pulse team is honoured to work with the County of Santa Clara to evaluate their requirements and provide a solution that would best suit them to serve their clients.We look forward to enabling innovative solutions that continue to help differentiate the County as a technology and client service leader,” said Kandeepan Kandasamy, Chief Operating Officer for Enterprise solutions at pulse.About the County of Santa ClaraSanta Clara Valley Health and Hospital System (SCVHHS) is a 24-hour healthcare facility providing healthcare to approximately 80,000 patients in the San Jose area.SCVHHS is comprised of a main campus with approximately forty (40) existing buildings and some off-site clinics.In addition to the above-mentioned facilities, SCVHHS provides numerous critical medical healthcare functions, including Suicide Crisis/Prevention hotline, and Emergency Room communications, which include Santa Clara Countys EMS and TDD.About pulseFounded in 1996, pulse is one of the world’s leading providers of reliable and productive world-class communications solutions to the Network and Enterprise markets.