Remote monitoring and management software gets more automated
Summary
The solution automatically performs routines, such as emailing scheduled reports, generating random passwords, updating custom data fields and running SQL queries.At SolarWinds , the Austin, Texas, companys remote monitoring and management software includes a drag-and-drop feature that allows MSPs to create automated routines without needing a scripting language .The library streamlines more than 100 processes, like managing antivirus software; invoking backup and recovery functions; and evaluating system risk."I could not take a help desk technician and have them use the automation functions," said Brett Johnson, president of Simpleroute, an MSP serving Vermont SMBs since 2009.Recently, remote monitoring and management software vendors have extended their automation capabilities, so the onus has shifted to MSPs, who in some cases, struggle to keep up.