Digital transformation makes team players of suppliers – caveat emptor
Summary
With its top tier of IT suppliers, Co-op shares strategic goals and forms joint account plans, which describe how their work together will develop and the value both parties will gain from it.Microsoft, SAP, JDA and TCS formed a team which is building a support centre designed to replace as many as 40 of the current enterprise applications running Co-op’s business.Currently 18 months into the four-year programme, Co-op hopes to improve productivity and bring support close to frontline staff, rather than in a centralised service centre.Leon Mangan, Salesforce vice-president, alliances and channels, for Europe, the Middle East and Africa, says a desire to accelerate digital transformation is causing the trend.As organisations dash to accelerate digital transformation, for fear of being left behind, they are tempted to trust teams of suppliers to develop solutions on their behalf.