Totango Takes Customer Centered Paradigm Mainstream in the Enterprise with General ...
Summary
SAN MATEO, Calif. and BARCELONA, Spain, Oct. 11, 2018 /PRNewswire/ -- Totango Inc. , the leader in customer success for the enterprise, today announced the general availability of Spark, its flagship software platform.Totango also unveiled new innovations within Spark that guide enterprises through the successful completion of each stage in the customer journey with relevant KPIs, dashboards, analytics and best practices to achieve business goals faster.Totangos unique modular approach to customer success, SuccessBLOCs, includes a configurable toolkit of best practices, assets, scorecards and campaigns that lets enterprises focus and master each stage of the journey by helping users define and track their goals and KPIs visually in a dashboard.With the general availability of Spark today, Totango customers can use new features to target and execute activities that will have the biggest impact on their business results in the shortest amount of time.We recommend that you dont correlate – but understand the jobs to be done," according to Distinguished VP, Analyst and research leader for the Customer Experience Management and CRM Strategy and Execution topics, Ed Thompson.
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