Our support ticketing system: offering you 24/7 access from anywhere, at any time | Enable
Summary
Our support ticketing system provides our clients with a consistent means of tracking numerous work streams and collaborating with our team, in an easily accessible online location. Additionally, it also provides a much higher level of security when transferring data between users, along with the ability to upload and manage much larger file sizes than those imposed on email. You won’t have to wait until the morning to contact the Client Services team in order to log an issue or get an update on a current ticket. Just follow these simple steps: • Access either the Helpdesk or UAT backlog and click “Post something new” at the top of the page; • Here you can add a title and provide a description of the problem. For any queries that our support ticketing system can’t assist with, the Client Services team are available Monday to Friday from 08:00 to 18:00 GMT and can be reached by emailing help@enable.com or calling 0330 3112 606.
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