10 Best Live Chat Software Of 2023

▤ Summary

To determine the best live chat software, Forbes Advisor looked at a variety of factors important to small businesses. These included features, ease of use, customer satisfaction, support options, API access, integrations and value for money. These included custom branding, chatbots, team collaboration, integrations and ticket and conversation management. This entailed looking at ratings from customers on popular review sites Capterra, G2 and Trustpilot that were at 3.5 out of 5. Based on the categories listed above and market research, we also ranked additional criteria from customer reviews, such as ease of use, standout or detailed features, popularity and value for the money.

▦ Linked Companies