transcosmos opens a new contact center in Zhengzhou, Henan Province, China
Summary
Now, the center offers high-value added customer services to leading brands in the auto, 3C (Computer, Communication and Consumer Electronics), and internet industries via its Contact Center Digital Intelligence Solutions, helping clients reduce and streamline costs and optimize CX (Customer Experience). The opening of this Zhengzhou Center signifies our further growth in China, which in turn shows our confidence in the future of the Chinese market." ─Zhengzhou Center Overview Business start date: October 2023 Number of seats: More than 400 (at the time of opening), to be increased up to 1,000 Location: Zhengzhou Tianjian Lake AIOT Industiral Park, High-tech Industrial Development Zone, Zhengzhou City, Hunan Province, China Services: Contact center services that support every channel and communication scenario, 24/7,via call and chat With the opening of Zhengzhou Center, transcosmos China will further enhance its company-wide service delivery network. Today, transcosmos has its bases and subsidiaries across 23 cities in China including Shanghai, Beijing, Tianjin, Hefei, Xian, Changsha, Wuhan, Neijiang, Kunshan, Zhengzhou, Suzhou, Taipei and more. The company offers extensive services such as business process outsourcing (BPO) including contact centers, e-commerce one-stop, customer experience, digital marketing and system development for both Chinese and global brands.