Cloud and Web-Based Computer-Aided Dispatch
Summary
New technologies are now making it possible for 911 dispatchers to work from home, too, whether to ensure social distancing or to supplement operations during evolving emergencies.” While the pandemic is largely over, it never truly went away, as we all still contend with COVID. “The computer-aided dispatch (CAD) systems offer web-based interfaces and mobile capabilities that enable public safety answering point (PSAP) operators to work from anywhere,” explains Larry Anderson. “In addition to providing flexibility during a global pandemic, remote dispatchers can help departments augment their regularly scheduled staff members more quickly. Staffing can be augmented immediately rather than several hours from now – an essential consideration during a developing emergency.” The advantages of cloud and web-based Computer-Aided Dispatch are therefore clear on their face. While they do come with some caveats (such as the speed and reliability of the connection, not to mention the need for proper security measures to safeguard sensitive data), they represent distinct advantages during times of emergency or simply to meet staffing goals.
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