USU Software : Global Analyst Firm Rates USU as a "Strong Performer" in Enterprise Service Management

USU has been recognized among top Enterprise Service Management (ESM) providers by the American analyst firm Forrester Research. In the recent report "The Forrester Wave™: Enterprise Service Management, Q4 2023," USU was rated as a "Strong Performer. Knowledge sharing becomes intuitive through the service bot with guided dialogues with translations, making user support more effective for multilanguage organizations." Forrester thoroughly examined the most significant 12 enterprise service management providers based on 24 criteria. We believe that, especially in the field of supporting collaborative workflows and integrating AI technologies, our ESM solution offers real added value for knowledge work in companies," says Bernhard Oberschmidt, CEO of USU Software AG.