Verint Community Modernizes Self-Service, Driving Deeper Customer Relationships
Summary
MELVILLE, N.Y.--( BUSINESS WIRE )-- Verint ® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company ™ , today announced enhancements to its Community ™ solution, available in the cloud or on-premises.Through communities, customers can interact directly with their peers, receive real-time answers, responses and validation from fellow consumers and organizations alike.Even though communities require little employee involvement on the enterprise side, they are a very important part of a company’s overall customer experience (CX) strategy because they provide a critical forum to exchange ideas, questions and best practices.”Robust reporting enhancements —Companies gain valuable insights and ROI metrics for their community by understanding the details of customer interactions.Today, over 10,000 organizations in more than 180 countries—including over 85 percent of the Fortune 100—count on intelligence from Verint solutions to make more informed, effective and timely decisions.
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