Text-to-911 and Computer-Aided Dispatch
Summary
In this way, improvements in technology and new methods of communicating and transmitting mission-critical information can be leveraged to make Computer-Aided Dispatch, or CAD, more efficient — even as it better positions responders to provide help to those who need it. As the popularity of texting has increased, people think of communication, even in emergencies, as the sending of discrete messages containing critical information. This service has created significant impacts on public safety software developers, given that it represents a departure from the traditional model of voice calls to 911 centers. One of the challenges faced by public safety agencies is quickly directing resources and personnel to those who need it most. The interface offers leading-edge features that enhance CAD NG while supporting first responders and 911 callers.
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