Insurance Carriers Increase Small Businesses Digital Access to Certificates of Insurance and Demos; Opportunity to Add More Digital Servicing
Summary
"There continues to be a substantial disparity in the degree of carriers digital enablement for small businesses, especially when compared with the more advanced capabilities provided to consumers," said Beth Robertson, managing director of Keynova Group. All of the insurance carriers reviewed in the Scorecard support a standard digital COI request; however, best in class carriers allow for greater flexibility, enabling small companies to select a desired format, add custom wording or an additional insured, manage and edit recipient lists, and choose recurring delivery options. And just 20% of carriers enable online changes to a business or commercial auto policy via their authenticated servicing sites for small firms. Since 1999, Keynova Groups Scorecards have served as the go-to source for leading financial services firms to obtain reliable competitive intelligence and actionable insights. The firms proven methodology and highly detailed results help its clients maximize the value of their digital channels to deliver a premier experience to customers and prospects.