Avaya Named Winner in Three Categories of the 2018 Conarec Awards
Summary
With the technical coordination of the Inteligência Padrão Center (CIP), the Conarec Awards brought a different evaluation approach this year.Companies were evaluated by the main contact centers and largest contractors in the country according to eight criteria: user experience (UX); cost-benefit; integration with other systems; general satisfaction; quality of attention/multichannel support; possibility to continue/recommend with the provider; performance and automatic service (Bots).Our open, intelligent and customizable solutions for contact centers and unified communications offer the flexibility of Cloud, on-premises and hybrid deployments.While the Company believes these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond its control.The Company undertakes no obligation to publicly update or revise any forward-looking statement as a result of new information, future events or otherwise, except as otherwise required by law.