AMC Technology announces new integration application for Microsoft Teams
Summary
DaVinci for Microsoft Teams effortlessly integrates CRM interactions from CCaaS, telephony systems, and internal communications on the Teams platform, while extending valuable customer data access to diverse business units, including marketing, finance, customer experience, and overall organizational decision-making. Pre-built integration applications, like Microsoft Teams, are just a fraction of the offering the overall DaVinci platform provides for customer experience organizations. "In an ever-evolving landscape of customer experience, DaVinci for Microsoft Teams represents a pivotal step towards aligning our product offerings with our customers needs, especially as organizations are looking at innovative ways to use Teams Voice amid the decoupling from the desktop app," shared Stout. AMC Technology is a global leader in contact center orchestration, bringing people together through great interactions since 1995. DaVinci integrates best-of-breed contact center applications with communication channels on a powerhouse orchestration platform enabling the building and deployment of customer experiences.
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