Breman Utiliteit
Summary
The three Breman locations in Zwolle, Drunen and Rotterdam have aligned their operational processes with the help of ManualMaster. ‘Everything is unambiguous and streamlined; document management, creating a knowledge base, creating forms, dealing with security, and mapping processes.’ ‘We had to look for a new quality management system as our old system was no longer supported. However, we had no idea what to expect, let alone how to redesign our new system.’ Arjen and Richard had a dual assignment: first, to set up the new quality system, and second, to review and improve all of Breman’s processes. Arjen and his QM colleagues interviewed members of every department to create an overview of how processes were handled. From structuring the folders and departments to setting up domains, appointing functions with associated activities and converting the process flows to MS-Visio.
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