A transition to rugged technology
Summary
At Statewide Transfer Ambulance & Rescue (STAR), the majority of our team is comprised of field personnel who provide transportation for emergent, non-emergent, bariatric and critical care patients and special events. We started using digitized EMS charts 5 years ago to streamline information sharing with hospitals and simplify our revenue workflows. Instead of a quick local repair or software update, we had to ship the devices to the manufacturer, which meant our teams spent even more time without a working tablet. Without a working device, our teams couldn’t file their electronic charts immediately after service calls, so hospital staff had to wait to receive critical background information about patients. We make up for any increased costs with the productivity and efficiency our teams achieve with the device, the enhanced employee experience, and ultimately, the improved service we give to our community.
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