Tech Startup Swipestorm Addresses Quick-Service Restaurants’ Customer-Service Issues
Summary
Students company is one of six UConn-affiliated startups selected to participate in the Wolff New Venture Competition As a manager at a Connecticut Chick-fil-A, Nathan Catapano ’24 (CLAS) took pride in his restaurant’s customer service, reputation, and success. They just don’t know how to implement it.’’ Catapano combined his knowledge of the restaurant industry and his frustration over inefficiency, and created a company called Swipestorm. Swipestorm is one of six UConn-affiliated startups selected to participate in the Wolff New Venture Competition, the pinnacle entrepreneurship challenge at the School of Business. It is tricky because you don’t want customers to think you’re not taking their issue seriously, but you can’t give away free food either.’’ “The delay in resolving the problem can ruin the customer-recovery experience,’’ he says. I think I’m off to a strong start and I have ideas about how to grow from here.’’ The Wolff New Venture Competition will be held on Tuesday, Oct. 17 from 5:30 to 8:30 p.m. at the School of Business’ GBLC, Second Floor, 100 Constitution Plaza, Hartford.