5 ways AI can help in field service management | TechTarget

▤ Summary

Rather than employees relying solely on keyword searches, AI can analyze a database of issues and product manuals and then provide quick and relevant answers. Many parts, like those for elevators or cars, have predictable failure rates based on historical data and manufacturing specifications. Customers and technicians often call their main office to ask about schedules, parts availability, work orders and other information. Connecting a chatbot to field service management software enables a web-based or app-based chat interface that retrieves information for customers or technicians. Chatbots can reduce the amount of work for office employees, including a reduction in customer service calls.

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