Avaya’s Laurent Philonenko, SVP Innovation, to Speak at Gartner Symposium/ITxpo 2018

▤ Summary

Philonenko will provide expert insight into how consumer expectations for engaging with businesses have shifted, and contact centers—often among the first points of interaction in a customer’s journey—must follow suit.It’s about making customer service more human through the use of the right tools and technologies, like artificial intelligence, that leverage a company’s data-rich channels to create better experiences, transforming how business is conducted and building brand loyalty.The Gartner Symposium/ITxpo is described as a gathering of thousands of CIOs and senior IT executives discussing key topics including application modernization, artificial intelligence, blockchain, business intelligence & data analytics, cloud computing, cost optimization, customer experience, digital transformation, platforms & strategy, emerging & advanced technologies, enterprise architecture, I&O modernization, innovation, Internet of Things, leadership, security & risk, and work, people & culture.Gartner, Magic Quadrant for Unified Communications, Steve Blood | Megan Fernandez | Mike Fasciani | Rafael Benitez, 25 July 2018.While the Company believes these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond its control.

▦ Linked Companies

Avaya

$1B+