Roll: Twilio Launched a Bevy of CustomerAI Products, Emplifi Debuts Unified Analytics, Gupshup Intros Domain-specific LLMs, VMware and NVIDIA Partner to Provide Gen AI Platform
Summary
This week, NJR highlights Twilio’s launch of multiple CustomerAI products across its CX, personalization, voice and marketing solutions, including the incorporation of generative AI; Emplifi announced a unified analytics component to provide a single view of business and customer data; the conversational messaging platform Gupshup introduced domain-specific LLMs for functions like marketing, commerce, support across industries; and VMware and NVIDIA extended their partnership to a generative AI software/hardware platform for enterprises. It has launched ACE LLM, a family of domain-specific LLMs specialized for functions such as marketing, commerce, support, HR & IT, and industries like banking, retail, utilities and more. The goal of this partnership is to enable enterprises to customize models and run generative AI applications, including intelligent chatbots, assistants, search and summarization. Launching in early 2024, the offering will be a fully integrated solution featuring generative AI software and accelerated computing from NVIDIA that is built on the VMware Cloud Foundation. This Week on No Jitter In case you missed them, here are some of our top stories: • Avaya is Back: The company’s post-bankruptcy strategy has a laser focus on CX while deprecating PBX and UCaaS.
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