Engageware Acquires Aivo, Extending Leadership Position as the Only Comprehensive, Customer Engagement Platform Powered by Conversational & Generative AI
Summary
The acquisition extends Engageware’s platform capabilities to help financial institutions, wealth and asset management firms, insurance brokers and other enterprises automate customer service, reduce call center workload, increase sales and improve operational efficiencies. With a 20-year history of providing exceptional support and consultation to financial institutions, the company possesses an acute understanding of the stringent regulatory demands governing customer and employee knowledge management data. We are confident that joining Engageware will further our combined mission of revolutionizing how organizations help their customers address their needs globally.” Engageware’s end-to-end platform enables its clients with a holistic view of their customers’ journey, synchronizes seamless channel handoffs (for example, conversational chat to live agent transfer to appointment scheduling) and provides data and analytics to inform strategic business decisions. The acquisition of Aivo signifies Engageware’s continued commitment to delivering leading innovative solutions for customers.” For more information, please visit https://engageware.com/aivo. Engageware’s platform allows synchronous channel handoffs and robust data and analytics to inform strategic business decisions that drive growth, efficiency, and stronger customer relationships.
