First USU Customers Use ChatGPT Solution for Customer Service
Summary
Increasingly, service organizations are exploring, together with USU experts, the specific use cases that an integrated ChatGPT bot within USUs Multibot solution can cover. The concept of interconnected chatbots – a "USU Bot Universe" – enables the construction of highly efficient dialogue systems with minimal effort. In addition to traditional chatbots for areas like applications, remote access, and smartphones, the new ChatGPT bot acts as an expert for general IT knowledge. Already now, ChatGPT has also changed the role of the knowledge database, because future texts will have to be written in such a way that they are understood by machines, not just by people," says Harald Huber, CTO and Managing Director of USU. Global organizations use our solutions to cut costs, become more agile, and reduce risks – with smarter services, simpler workflows, and better collaboration.
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