AIOps killed the IT support star
Summary
IT departments are facing an uphill struggle to manage the masses of data being generated by modern IT systems, and the situation is set to get worse as more internet of things (IoT) devices become embedded into everyday products creating new opportunities for customer engagement.At the recent Moogsoft AIOps Symposium in London, Rüdiger Schmidt, a manager at Daimler’s diagnostics and connected car division, discussed the challenges the automotive manufacturer faces as IoT becomes embedded into its vehicles and roadside furniture such as traffic lights.According to Moogsoft, which specialises in the emerging market for AI-powered IT operations tools (AIOps), the average enterprise will accumulate 44Tb of data a day, which is set to increase 40-fold.However, speaking at the AIOps Symposium, Moogsoft CEO Phil Tee warned that even though there is a lot of data being generated by system logs, “the cost of server downtime is increasing, and in IT operations, outcomes are not improving”.Forrester’s Vendor landscape: Cognitive operations paper states: “AIOps primarily focuses on applying machine learning algorithms to create self-learning – and potentially self-healing – applications and infrastructure.