Twilio’s customer-aware generative AI through new OpenAI integration
Summary
“As AI drives down the cost of intelligence, it is increasingly possible for companies to deliver a deeply personalised experience for every customer,” said Brad Lightcap, COO of OpenAI. Twilio CustomerAI enables companies to build customer-aware interactions – giving the language models context about the customer theyre helping. But with CustomerAI, companies can transform LLMs into the most helpful, knowledgeable agent imaginable at scale.” This integration with OpenAI will formalise the exciting opportunities that many in Twilio’s community of more than 10 million developers have already been experimenting with. Meanwhile, developers can create voice-activated chatbots, using Twilios native speech recognition and Amazon Polly Neural text-to-speech capabilities with ChatGPT. Twilio builds privacy and security by design into its product development lifecycle and will ensure companies have full transparency and control of the data that informs AI-powered interactions with their customers.
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